We try to make your experience with us as seamless as possible and truly value your opinions on where we can improve our service to customers. As with anything, occasionally things can go wrong. Telling us about it gives us the chance to fix things for you and make improvements to our processes.  

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If you have a complaint about our service, please contact us.  We take all complaints seriously and work hard to resolve them as soon as possible.

 

If you wish to take things further and complain to the Financial Ombudsman Service, please follow the link below. 

How to complain (financial-ombudsman.org.uk)

 

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